Customer Feedback

OUR MODELLING WORK

OUR BENCHMARKING WORK

NEW MARKET/BUSINESS OPPORTUNITY RESEARCH & ANALYSIS

CUSTOMER SERVICE/PARTNER SATISFACTION RESEARCH & REVIEWS

GLOBAL MARKET ANALYSIS & RESEARCH

OUR MODELLING WORK

Enterprise Segmentation Modelling

Thank you very much for all you and your team's effort so far on this. It went down very well yesterday with all the business managers, and I tested out some of the clusters and the needs based accounts to see if they thought they were correctly allocated - and they were! They all liked the model. - BT Retail

Turnover Modelling

Thanks for this - perfect, perfect, perfect - thank you very much. - BT Retail

Enterprise Market Value Modelling

Thank you to you all for another great piece of work which has been invaluable to us, and for achieving it in the stretching timescales. - BT Retail

OUR BENCHMARKING WORK

Price Benchmarking

This is typical of the comments I have had for this piece of work, so thanks for producing such good quality work in very challenging timescales. - BT Retail

Market Based Pricing

Exercise instrumental in helping BT Retail achieve its key objective of returning to EBIT CAGR position prior to the introduction of a market based pricing regime. Pierre Danon personally passed on thanks to all concerned, including Prodata. - BT Retail

High Bandwidth Benchmarking

Prodata were highly professional throughout duration of project. They showed a high degree of flexibility, and were quickly able to assimilate and interpret quite detailed requirements against some of our more complex products & applications. They adopted a collaborative approach throughout, offering their considerable expertise to help us maximise benefit from the exercise. They were able, within budget, to increase the quantity/quality of the output from the exercise. - Major Global Networking Provider

Hosting Price Benchmarking

Some feedback on the Prodata Hosting benchmarking. In my opinion this is the most successful implementation of a mystery shopper approach I have seen. Prodata should be congratulated for the depth of information on both the competitor prices and their portfolio's. The competitive gaps identified are already being addressed through a new MRD from Marketing which will drive changes to the portfolio. - UK Telecommunications Provider

NEW MARKET/BUSINESS OPPORTUNITY RESEARCH & ANALYSIS

Network Engineering Research

Please can you pass on my personal thanks to your team for all the hard work to date and the delivery presentation yesterday. It was excellent. - BT Wholesale - Colin Rivers

High Bandwidth Research

Another professional piece of research executed by Prodata. Well done. - BT Wholesale

Sales Engagement Review

Angela and the team were superb. The hours they put in demonstrated real commitment to the project. They actually became part of the BT team pulling this together – never once did the core team view them as paid resource. My personal thanks go to the three of them and all the others involved at Prodata. It wasn't an easy project from a PR point of view, as well as timescales etc. They did a excellent job. - BT Retail

CRM Research

Please pass on my thanks ... in delivering the excellent briefing and content for our CRM specialist community. The feedback from the event was excellent, and very well received by all. Thanks again for an excellent event. - BT Retail

Track IT Car Vehicle Tracking & Recovery - Telematics Opportunities

The work you have done has been VERY well received with comments like- "best piece of research I have seen...." "Incidentally I thought it went very well so congratulations!" - Redcare/Transcomm

Telematics Market Opportunities Project

My experience of working with Prodata can be summarised as:

-       Rapid and effective turn around to requests to update the proposal/costs.

-       They showed am excellent understanding of the brief

-       They provided value add input in steering the research.

-       As we worked closely throughout the research, their understanding grew and they were able to provide sensible recommendations based not only on the interview output, but also using key reports linked to the topic being investigated

-       I was delighted in the way we worked together.

-       They thanked me for the way in which I worked with them J - Major UK Operator

CUSTOMER SERVICE/PARTNER SATISFACTION RESEARCH & REVIEWS

Channel Perception Research

We were a good team, and it was a real pleasure working with you all. - Global Telecommunications Operator

Service Satisfaction Research

Many, many thanks to you all. - UK Telecommunications Operator

Business Satisfaction Modelling

The consumer team have been so impressed with the work you have done for us I suggested they get you to do the same for them. - Global Telecommunications Operator

GLOBAL MARKET ANALYSIS & RESEARCH

European Multimessaging Market & Pricing

Apart from the global pricing research, Prodata have completed 4 other research projects for us. In all 5 cases we were highly impressed by them and very pleased with the way the projects were run. Some specifics...

• High level of direct involvement in the project by their senior managers and overall calibre of their researchers
• Their ability to grasp complex issues and the fact they communicate these well in interviews and focus groups
• Responsiveness to our needs as customers
• Thoroughness and quality of the final presentations, reports and documentation
• Depth of understanding of telecommunications and of business to business marketing
• Ability to undertake multi country/multi lingual research themselves

BT Retail - Heather Goddard, Marketing Manager